Last updated: July 6, 2026
We want you to be happy with your HayuSkins order. Please review the policy below before requesting a return or refund.
Return Window
You may request a return within 30 days of delivery for eligible items. To be eligible, the item must be unused, uninstalled, in the same condition that you received it, and in its original packaging when possible.
Items That Cannot Be Returned
- Custom, personalized, or made-to-order items unless they arrive damaged or defective.
- Items that have been installed, applied, cut, altered, washed, or damaged after delivery.
- Items returned without approval or outside the return window.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue so we can review and help.
How to Start a Return
Email us at [email protected] with your order number, the item you want to return, and the reason for the return. We will reply with next steps if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, a damaged item, or a defective item. Original shipping charges are non-refundable unless required by law or the issue was caused by us.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the eligible item and place a new order after the return is approved.